Friday, February 17, 2017
ITIL Service Operation Intermediate Lifecycle course coupon Free
ITIL Service Operation Intermediate Lifecycle course coupon Free
ITIL Service Operation
Lectures 39
Video 42 mins
Skill Level Intermediate Level
Languages English
Includes Lifetime access
30 day money back guarantee!
Available on iOS and Android
Certificate of Completion
The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
Full details
Understand the Introduction to service operation
Understand the Service operation principles
Understand the Service operation processes
Understand the Common service operation activities
Understand the Organizing for service operation: functions
Understand the Technology considerations
Understand the Implementation of service operation
Understand the Challenges, critical success factors and risks.
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Chief information officers (CIOs)
Chief technology officers (CTOs)
Managers
Supervisory staff
Team leaders
Service designers
IT architects
IT planners
IT consultants
IT audit managers
IT security managers
ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
Full details
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ITIL Service Operation (Intermediate Lifecycle)
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