Wednesday, October 12, 2016
HP delivers!
HP delivers!
I dont often (ever?) blog about HP, but just today they did something blog-worthy. My son has a 2510p laptop. It started making a really weird noise a week or so ago. I found out about it a week ago. It was clearly a hardware problem related to the fan. (It sounded like a cross between a dying cow mooing and a sheep bleating.)
We called HP support. We bought the laptop with a 3 year extended warranty. Their voice menu sent us to hold but after about 6 minutes a human answered. I described the problem and offered to boot up the laptop so she could hear it. Upon hearing the fan noise, she immediately said "Yep, thats a hardware problem. Im overnighting you a shipping container. Well have it back to you in a week."
HP had it back in less than a week. Nice. That this came on the heals of a fiasco with my neices Acer Aspire laptop (which is essentially a brick now) made it even sweeter. Thanks HP.
Available link for download
