ITIL Service Operation Intermediate Lifecycle course coupon Free

ITIL Service Operation
Lectures 39

Video 42 mins

Skill Level Intermediate Level

Languages English

Includes Lifetime access

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Available on iOS and Android

Certificate of Completion

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. 

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

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Understand the Introduction to service operation

Understand the Service operation principles

Understand the Service operation processes

Understand the Common service operation activities

Understand the Organizing for service operation: functions

Understand the Technology considerations

Understand the Implementation of service operation

Understand the Challenges, critical success factors and risks.

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Chief information officers (CIOs)

Chief technology officers (CTOs)

Managers

Supervisory staff

Team leaders

Service designers

IT architects

IT planners

IT consultants

IT audit managers

IT security managers

ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle

Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

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How to Set a Web based e mail Service to be Windows Default

You can set either Gmail or Yahoo Mail to be the browser’s default in Firefox,so when you click a mailto link on a Web page brings you to it.  If you want to send a document from Word  or PDF for instance, the app creates the messagethrough Windows’ default e-mail program .But these options do not cater for the webmail clients, such as Gmail and Yahoo! Mail .Mailing from those sorts of programs is a Windows issue.

This is where the free email attachment manager Affixa  can help you.It  means when you use the "send" buttons in programs like Word,  PDF or Windows Explorer, Affixa can automatically open a browser window, create a blank message in Gmail or Yahoo! Mail and upload the files as attachments.Just tell Windows Explorer, Word, or WinZip that you want to send a file, and Affixa uploads the file and creates a message in the Draft folder of Gmail or Yahoo Mail. It replaces Windows Explorer context menu Mail recipient integration.

Affixa allows the user to create multiple attachment baskets, ie  a variety of different emails can be managed by the free email attachment manager at the same time. It is an innovative and user-friendly method of attaching files to emails.You can have more than one basket at once and can even save baskets for future re-use.

Features

• Gmail and Yahoo! Mail integration.
• Handles “mailto” links.
• Single account usage.
• Attachment baskets.
• Support for desktop email clients.Automatic detection of problematic attachments.
• Custom names for account identification.
• Drop.io integration

It has also integrated drop.io support.If youre sending large files , you can upload them to drop.io and Affixa will add a link to the drop point to your email instead of sending the items as file attachments.When attaching a file you can easily resize your photos and shrink the size of what you are sending by zipping it up.

Affixa  supports email services such as; Gmail, Google Apps Mail, Yahoo Mail, and Zimbra.It is a free download for personal use.You can upgrade to the full version of Affixa for an annual subscription.Then you can then use the toolfor more than one account, and to zip files before you send them.

Download Affixa |Os:Windows XP, Vista, 7, 2003 or 2008|.NET Framework 2.0 |2.5MB |Freeware|Homepage

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